The doors didn’t always work as they should. There were delays, some riders struggled to understand the new fare system, and more than one bus ended up being towed.
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A pair of Metro Transit BRT buses, headed in opposite directions, arrive for passengers at a stop along East Washington Avenue Monday. The high-frequency east-west bus service, operating mostly on dedicated lanes, largely passed its first major test Monday, riders and Metro officials said.
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The new all-electric buses are cleaner and quieter. "It's not like how the old buses — that steamy, engine sound," one rider said.
A pair of newly delivered Metro Transit BRT buses are readied for future service at the system’s South Ingersoll Street garage in Madison on Monday.
Metro Transit customer service representative Jacqueline Wilson fields a question from a rider at the system’s call center in Madison Monday.
Metro Transit employee Alexis Turner helps Fletcher Robbins, 24, navigate the new Bus Rapid Transit system routes and schedules Monday morning. Dozens of city employees are serving as BRT "launch ambassadors" this week.
Metro Transit workers track routes and schedule drivers at the system’s operations center along East Washington Avenue Monday. So far the whole operation has gone mostly as planned, officials said.
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Two Metro Transit employees prepare to tow a Bus Rapid Transit bus after it experienced unknown technical problems Monday afternoon at a BRT bus stop on Baldwin Street on Madison’s Near East Side.
Riders disembark from a Bus Rapid Transit bus on University Avenue near UW Hospital Monday morning.
A rider waits for a bus at a station on University Avenue near UW Hospital.
On the new electric buses on the BRT, bikes are stored inside instead of on a rack on the front of the bus.
Lionel Peyton, a Madison Metro bus driver for 10 years, navigates his new electric bus on the A2 route on Madison’s Far West Side Monday.
Lionel Peyton looks on as his electric bus is recharged at the West Side hub on Junction Road. The stop meant the three passengers on the bus had to wait for about 20 minutes.
A Metro Transit System bus is charged in the system’s garage along South Ingersoll Street in Madison, Wis. Monday, Sept. 23, 2024. JOHN HART, STATE JOURNAL
