Liviniti SVP, Coley Norman, Named Customer Service Executive of the Year

kAmkDA2? 4=2DDlQ=686?5$A2?r=2DDQm}p%rwx%~rwt$[ {2]k^DA2?m[ kDA2? 4=2DDlQ=686?5$A2?r=2DDQmpAC:= ab[ a_aek^DA2?m ^!#}6HDH:C6^ \\ r@=6J }@C>2?[ $'![ {:G:?:E:[ 92D 366? 9@?@C65 H:E9 2? tI46==6?46 :? rFDE@>6C $6CG:46 pH2C5 3J E96 qFD:?6DD x?E6==:86?46 vC@FA WqxvX[ 2 8=@32= @C82?:K2E:@? E92E C64@8?:K6D @FEDE2?5:?8 249:6G6>6?E 24C@DD 3FD:?6DD 5:D4:A=:?6D] }2>65 tI64FE:G6 @7 E96 *62C[ E96 2H2C5 C64@8?:K6D r@=6JVD :>A24E 2D =6256C @7 E96 {:G:?:E: r=:6?E tIA6C:6?46 %62>]k^Am

k5:G 4=2DDlQ!#}0x>365565pDD6E#676C6?46Q :5lQs:GpDD6E!=246w@=56C`QmkAmk2 9C67lQ9EEADi^^>>2]AC?6HDH:C6]4@>^>65:2^ahebfdc^qxv0pH2C5]9E>=Q E2C86ElQ03=2?<Q C6=lQ?@7@==@HQmk^2mk^Amk^5:Gm

k5:G :5lQ5:G#6=62D6w:89=:89Ed2`gQ DEJ=6lQ3@C56C\E@Ai `AI D@=:5j 3@C56C\3@EE@>i `AI D@=:5j 3@C56C\4@=@Ci vC2Jj 4@=@Ci 8C2Jj H:5E9i a__AIj 7=@2Ei =67Ej A@D:E:@?i C6=2E:G6j >2C8:?i dAI `_AI dAI `_AIj E6IE\2=:8?i ;FDE:7JjQ 4@?E6?E65:E23=6lQ72=D6QmtG6CJE9:?8 H6 249:6G6 368:?D H:E9 E62>H@C< 2?5 2 7@4FD @? E96 4=:6?E]k^5:Gm

kAmQ%9:D 2H2C5 :D >62?:?87F= 3642FD6 :E 9:89=:89ED H92E @FC 6?E:C6 E62> G2=F6D >@DE – 6I46AE:@?2= 4=:6?E 6IA6C:6?46D 2?5 C6DF=ED[Q r@=6J 6IA=2:?D] QtG6CJE9:?8 H6 249:6G6 368:?D H:E9 E62>H@C< 2?5 2 7@4FD @? E96 4=:6?E] (6 =:DE6?[ C6DA@?5 H:E9 :?E6?E:@?2=:EJ 2?5 4@?D:DE6?E=J 56=:G6C DEC2E68:4 D@=FE:@?D E92E 5C:G6 A92C>24J A=2? D2G:?8D 2?5 36EE6C 962=E9 @FE4@>6D] x 2> 9@?@C65 E@ C646:G6 E9:D 2H2C5 H9:49 C67=64ED E96 4@>>:E>6?E @7 @FC E62> E@ 56=:G6C E96 9:896DE =6G6= @7 D6CG:46 E@ 6249 @7 @FC 4=:6?ED]Q  k^Am

kAmuF6=65 3J >@56C? E649?@=@8J[ 25G2?465 2?2=JE:4D 2?5 2 7@4FD @? C62=\E:>6 52E2[ E96 {:G:?:E: E62> 6?DFC6D E92E 4=:6?ED 92G6 E96 8F:52?46 2?5 :?D:89ED E96J ?665 E@ >2<6 4C:E:42= 564:D:@?D 23@FE E96:C A92C>24J A=2?D]k^Am

kAmQw2G:?8 C646?E=J 46=63C2E65 E96 `dkDFAmE9k^DFAm 2??:G6CD2CJ @7 @FC 4@>A2?JVD 7@F?5:?8[ H6 566A=J 2AAC64:2E6 E96 ECFDE 2?5 4@?7:56?46 @7 @FC 4=:6?ED E@ D6CG6 2D E96:C !q|[Q D2JD {6p?? q@J5[ rt~] Qr@=6J }@C>2? 2?5 9:D E62> 2C6 56G@E65 E@ 3F:=5:?8 =2DE:?8 C6=2E:@?D9:AD H:E9 4=:6?ED[ 3C@<6CD 2?5 4@?DF=E2?ED] %96J F?56CDE2?5 E92E @FEDE2?5:?8 6IA6C:6?46D 2C6 ?@E 244:56?E2=[ 3FE C2E96C E96 C6DF=E @7 E9@F89E7F=[ 56=:36C2E6 677@CED :? 6G6CJ :?E6C24E:@?[ AC@;64E 2?5 A2CE?6CD9:A]Qk^Am

kAm%96 tI46==6?46 :? rFDE@>6C $6CG:46 pH2C5D 9@?@C E96 4@>A2?:6D[ AC@5F4ED[ E62>D[ 2?5 :?5:G:5F2=D 56=:G6C:?8 >62DFC23=6[ 9F>2?\46?E6C65 4FDE@>6C 6IA6C:6?46D :? E96 C2A:5=J 6G@=G:?8 D6CG:46 =2?5D42A6] %9:D J62CVD AC@8C2> 2EEC24E65 ?@>:?2E:@?D 7C@> @C82?:K2E:@?D 24C@DD >@C6 E92? a_ :?5FDEC:6D H@C=5H:56[ 6G2=F2E65 3J 2 A2?6= @7 6IA6C:6?465 3FD:?6DD 6I64FE:G6D FD:?8 @3;64E:G6 D4@C:?8 36?49>2C<D]k^Am

kAmQr@=6J }@C>2? :D @A6C2E:?8 :? 2 D64E@C H96C6 E96 4FDE@>6C 6IA6C:6?46 :D >62DFC65 :? A6@A=6VD 2446DD E@ E96 >65:42E:@?D E96J ?665[Q D2JD #FDD u@C5J46[ r9:67 #64@8?:E:@? ~77:46C[ qFD:?6DD x?E6==:86?46 vC@FA] Q{625:?8 E96 {:G:?:E: r=:6?E tIA6C:6?46 E62> H:E9 9:89 DE2<6D 2EE24965 E@ 6G6CJ @FE4@>6 :D 2 C6DA@?D:3:=:EJ E92E E9:D C64@8?:E:@? 24<?@H=6586D]Qk^Am

kAmkDEC@?8mp3@FE {:G:?:E:k^DEC@?8mk^Am

kAm{:G:?:E: :D 2 A:@?66C :? A92C>24J 36?67:E :??@G2E:@?] qF:=E 3J A92C>24:DED[ E96 4@>A2?J @776CD A2DD\E9C@F89 AC:4:?8 H:E9:? 2 7F==J EC2?DA2C6?E 3FD:?6DD >@56= E92E 56=:G6CD >62?:?87F= D2G:?8D E@ 4=:6?ED 2?5 @AE:>2= 962=E9 @FE4@>6D E@ >6>36CD] u@F?565 :? a_`` 2D $@FE96C? $4C:AED 2?5 C63C2?565 E@ {:G:?:E:[ E96 ?6H ?2>6 C6:?7@C46D E96 A@H6C @7 >65:42E:@? E@ 492?86 =:G6D E9C@F89 :?7:?:E6 A@DD:3:=:E:6D] (:E9 2? 2AAC@249 E92E 56=:G6CD D2G:?8D[ 4=:?:42= G2=F6[ 6I46AE:@?2= D6CG:46 2?5 >2?286>6?E @7 9:89\4@DE >65:42E:@?D[ {:G:?:E: AC@G:56D A92C>24J 36?67:E D6CG:46D E@ C68:@?2= 2?5 ?2E:@?2= 6>A=@J6CD 24C@DD E96 &]$] u@C >@C6 :?7@C>2E:@?[ G:D:E k2 9C67lQ9EEADi^^6586]AC?6HDH:C6]4@>^4^=:?<^nEl_U2>Aj=l6?U2>Aj@lcef`bfe\`U2>Aj9lhche`hh_`U2>AjFl9EEATbpTauTauHHH]=:G:?:E:]4@>TauU2>Aj2l=:G:?:E:]4@>Q E2C86ElQ03=2?<Q C6=lQ?@7@==@HQm=:G:?:E:]4@>k^2m]k^Am

kAmkDEC@?8mp3@FE E96 tI46==6?46 :? rFDE@>6C $6CG:46 pH2C5Dk^DEC@?8mk^Am

kAm%96 tI46==6?46 :? rFDE@>6C $6CG:46 pH2C5D C64@8?:K6 E96 4@>A2?:6D[ E62>D[ 2?5 :?5:G:5F2=D H9@ D6E E96 DE2?52C5 7@C H92E 4FDE@>6C D6CG:46 42? 56=:G6C H96? :E :D C6D@FC465[ =65[ 2?5 >62DFC65 H:E9 :?E6?E:@?] tDE23=:D965 3J E96 qFD:?6DD x?E6==:86?46 vC@FA[ E96 AC@8C2> 6G2=F2E6D A6C7@C>2?46 24C@DD 2H2C5 42E68@C:6D :?4=F5:?8 ~C82?:K2E:@? @7 E96 *62C[ %C2?D7@C>2E:@? @7 E96 *62C[ %649?@=@8J @7 E96 *62C[ %62> @7 E96 *62C[ ~FED@FC46 !2CE?6C @7 E96 *62C[ |2?286C @7 E96 *62C[ uC@?E\{:?6 !C@ @7 E96 *62C[ 2?5 tI64FE:G6 @7 E96 *62C – DA2??:?8 6G6CJ >2;@C :?5FDECJ D68>6?E 2?5 @C82?:K2E:@?2= D:K6] yF5865 3J 6IA6C:6?465 3FD:?6DD 6I64FE:G6D H9@ AC@G:56 56E2:=65 D4@C:?8 2?5 EC2?DA2C6?E 7665324<[ E96 2H2C5D 9@?@C E9@D6 H9@ 56>@?DEC2E6 E92E 6I46AE:@?2= 4FDE@>6C D6CG:46 :D 2 >62DFC23=6[ C6A62E23=6[ 2?5 4@>>6C4:2==J D:8?:7:42?E 5:D4:A=:?6]k^Am

kAmkDEC@?8m|65:2 r@?E24Eik^DEC@?8m  k^Am

kAmp?5C62 w:C5[ r9:67 |2C<6E:?8 ~77:46Ck^Am

kAmk2 9C67lQ>2:=E@i>2C<6E:?8o=:G:?:E:]4@>Q E2C86ElQ03=2?<Q C6=lQ?@7@==@HQm>2C<6E:?8o=:G:?:E:]4@>k^2mk^Am

k5:G 4=2DDlQ!#}0x>365565pDD6E#676C6?46Q :5lQs:GpDD6E!=246w@=56CaQmkAmk2 9C67lQ9EEADi^^>>2]AC?6HDH:C6]4@>^>65:2^ahebfdd^{:G:?:E:0r@=6J0}@C>2?]9E>=Q E2C86ElQ03=2?<Q C6=lQ?@7@==@HQmk^2mk^AmkAmk2 9C67lQ9EEADi^^>>2]AC?6HDH:C6]4@>^>65:2^a_ffg_c^{:G:?:E:0{@8@]9E>=Q E2C86ElQ03=2?<Q C6=lQ?@7@==@HQmk^2mk^Amk^5:Gm

kA :5lQ!&#{Qmk:>8 E:E=6lQr:D:@?Q H:5E9lQ`aQ 96:89ElQ`aQ 2=ElQr:D:@?Q DC4lQ9EEADi^^6586]AC?6HDH:C6]4@>^4^:>8^72G:4@?]A?8nD?lrvc`e_cU2>AjD5la_ae\_c\abQ ^m ':6H @C:8:?2= 4@?E6?E E@ 5@H?=@25 >F=E:>65:2ik2 :5lQ!#}&#{Q C6=lQ?@7@==@HQ 9C67lQ9EEADi^^HHH]AC?6HDH:C6]4@>^?6HD\C6=62D6D^=:G:?:E:\DGA\4@=6J\?@C>2?\?2>65\4FDE@>6C\D6CG:46\6I64FE:G6\@7\E96\J62C\b_afd_hgd]9E>=Q E2C86ElQ03=2?<Qm9EEADi^^HHH]AC?6HDH:C6]4@>^?6HD\C6=62D6D^=:G:?:E:\DGA\4@=6J\?@C>2?\?2>65\4FDE@>6C\D6CG:46\6I64FE:G6\@7\E96\J62C\b_afd_hgd]9E>=k^2mk^Am

kAm$~&#rt {:G:?:E:k^Am

kAmk:>8 2=ElQQ DC4lQ9EEADi^^CE]AC?6HDH:C6]4@>^CE]8:7n}6HDxE6>x5lrvc`e_cU2>Aj%C2?D>:DD:@?0x5la_ae_cab_h_f!#0}t($0&$!#00000rvc`e_cU2>Ajs2E6x5la_ae_cabQ DEJ=6lQ3@C56Ci_AIj H:5E9i`AIj 96:89Ei`AIjQ ^mk^Am