SOS: Frontier Airlines changes course, provides refund on canceled flight

kAm(96? q6C?92C5E 925 E@ 42?46= 96C EC:A 5F6 E@ E96 r~'xs\`h A2?56>:4[ uC@?E:6C H2D ?@E ?62C=J 2D ~z H:E9 AC@G:5:?8 96C 2 C67F?5 — 6G6? E9@F89 q6C?92C5E 925 AFC492D65 2 C67F?523=6 E:4<6E]k^Am

kAmq6C?92C5E[ db[ @7 |25:D@?[ 6>2:=65 $~$ @? |2J af E@ D2J D96 AFC492D65 E96 E:4<6E :? s646>36C H96? “E96C6 H2D ?@ r~'xs] %96C6 H6C6 ?@ 62CE9BF2<6D] %96C6 H2D 9@H6G6C[ 6I4:E6>6?E 2?5 2?E:4:A2E:@?]”k^Am

kA 4=2DDlQE?4>D\:?=:?6\=:?<Qmk2 9C67lQ9EEADi^^>25:D@?]4@>^E?4>D^2DD6E^65:E@C:2=^_`fb42e6\5g22\df67\2`c7\_64e5``c4a`7Qmp:C=:?6D :?D:DE @? G@F496CD — ?@E C67F?5D — 7@C A2DD6?86CD 42?46=:?8 5F6 E@ r~'xs\`h A2?56>:4k^2mk^Am

kAm$96 A2:5 Sbcb]c_ 7@C 2 C67F?523=6 “3F?5=6[” H9:49 :?4=F565 E96 E:4<6E[ AC:@C:EJ 3@2C5:?8[ E96 23:=:EJ E@ 4964< @?6 328 2?5 42CCJ @?6 @?[ 2?5 @E96C A6C<D]k^Am

kAm|@?E9D =2E6C[ D96 C646:G65 2? 6>2:= 7C@> uC@?E:6C 2D<:?8 96C E@ ~z 2 492?86 :? 96C 7=:89E E:>6 @FE @7 r9:428@ 7C@> 23@FE dib_ 2]>] E@ 23@FE ei`d 2]>][ 2?5 D96 5:5[ “DE:== H:E9 9@A6 2?5 2?E:4:A2E:@?[” D96 D2:5] qFE 2D |6>@C:2= s2J 2AAC@24965 2?5 H:E9 !F6CE@ #:4@ D2J:?8 G:D:E@CD E@ E96 :D=2?5 4@F=5 36 2D<65 E@ BF2C2?E:?6 7@C `c 52JD FA@? 2CC:G2=[ D96 <?6H E96C6 H2D ?@ A@:?E :? 8@:?8] $96 925 A=2??65 E@ DE2J @?=J D6G6? 52JD] $96 42?46=65 E96 7=:89E]k^Am

kA 4=2DDlQE?4>D\:?=:?6\=:?<Qmk2 9C67lQ9EEADi^^>25:D@?]4@>^E?4>D^2DD6E^65:E@C:2=^a3_c7_d3\`c`d\d6__\h76h\457d_gee7a2fQm$~$i |:E:82E:?8 2E =62DE 2 =:EE=6 @7 E96 52>286 HC@F89E 3J r~'xs\`h A2?56>:4k^2mk^Am

kAmuC@?E:6C @776C65 q6C?92C5E 2 4C65:E @7 96C E:4<6E AC:46 8@@5 E9C@F89 $6AE6>36C a_a`[ D2J:?8 :? 2 |2J ae 6>2:= E92E “2 C67F?5 :D ?@E @?6 @7 E96 @AE:@?D D:?46 J@F’G6 2446AE65 E96 D4965F=6 492?86 @776C =2DE pAC:= e[ a_a_[ G:2 6>2:=]”k^Am

kAmp:C=:?6D 9:E 3J 4@C@?2G:CFD\C6=2E65 EC2G6= C6DEC:4E:@?D 2?5 2 9F86 5C@A :? A6@A=6 H:==:?8 E@ 7=J 92G6 366? E2<:?8 =:36C2= 25G2?E286 @7 7656C2= CF=6D E92E 2==@H E96> E@ 56?J C67F?5D @7 ?@?C67F?523=6 E:4<6ED E@ EC2G6=6CD H9@ 42?46= E96:C EC:AD]k^Am

kAmqFE q6C?92C5E 4@F=5?’E 7:?5 2?J 4=2FD6 :? E96 5@4F>6?E2E:@? D96 C646:G65 7C@> uC@?E:6C H96? D96 AFC492D65 96C E:4<6E 3F?5=6 E92E DF886DE65 96C 564:D:@? E@ 42?46= >62?E E96 “C67F?523=6” A2CE @7 96C “C67F?523=6 E:4<6E” H2D ?@H ?F== 2?5 G@:5]k^Am

kA 4=2DDlQE?4>D\:?=:?6\=:?<Qmk2 9C67lQ9EEADi^^>25:D@?]4@>^E?4>D^2DD6E^65:E@C:2=^373fe3_2\6_3f\deh3\g7ch\dad`gbgg5`ccQm$~$i uC66K6 @? 4C65:E C6A@CE F?7C@K6?j $E@F89E@? H@>2? 23=6 E@ 86E 324< @?=:?6k^2mk^Am

kAm}6:E96C 4@F=5 $~$[ D@ @? |2J af[ :E 4@?E24E65 uC@?E:6C’D >65:2 C6=2E:@?D @77:46 E@ 2D< H92E 8:G6D]k^Am

kAm“(6 E@@< 2 4=@D6C =@@< 2E E9:D[” uC@?E:6C’D 5:C64E@C @7 4@CA@C2E6 4@>>F?:42E:@?D[ y6??:76C 56 =2 rCFK[ D2:5 :? 2 |2J ag 6>2:=] “v6?6C2==J[ 5FC:?8 r~'xs\`h[ @FC A@=:4J 92D 2==@H65 7@C A2DD6?86CD E@ 42?46= 2 C6D6CG2E:@? @? E96:C 6?5 2?5 C646:G6 2 4C65:E] w@H6G6C[ J@FC C6256C 4@CC64E=J A@:?ED @FE E92E D96 AFC492D65 2 (@C<D qF?5=6[ H9:49 5@6D 6?E:E=6 96C E@ 2 C67F?5]”k^Am

kAms6 =2 rCFK D2:5 uC@?E:6C 925 6CC65 2?5 6IAC6DD65 E96 4@>A2?J’D D:?46C6 2A@=@8:6D 7@C “E96 7CFDEC2E:@? 2?5 :?4@?G6?:6?46 E9:D 92D 42FD65]”k^Am

kAmq6C?92C5E D2:5 E96 C67F?5 D9@H65 FA @? 96C 4C65:E 42C5 DE2E6>6?E @? |2J b`]k^Am