Badger's Cam Johnston cuts down the nets after the team's Feb. 20 win over Wilmot clinched a co-conference championship.
Andrew Tucker
Macie Todd
Macie Todd and her Badger teammates hope they can cut down the nets again this season and win the Southern Lakes Conference for the second year in a row.
Andrew Tucker
Chloe Wright
Badger junior Chloe Wright cuts down her string off the net after Badger won a co-conference championship on Feb. 20.
Andrew Tucker
Badger girls basketball
Badger players watch as their teammates cut down the net after the team won a co-conference championship on Feb. 20. From left: Jeni Johnson, Chloe Wright, Emma DeVries and Macie Todd.
Andrew Tucker
David Jooss
Badger head coach David Jooss cuts the last piece of the net on Feb. 20, 2020 after Badger beat Wilmot 49-31 to seal a co-conference championship.
Andrew Tucker
Badger Fans
A packed crowd of Badger fans gives the team a standing ovation near the end of the team's win over Wilmot on Feb. 20 that earned the Badgers a conference title.
Badger's Cam Johnston cuts down the nets after the team's Feb. 20 win over Wilmot clinched a co-conference championship.
Andrew Tucker
Macie Todd
Macie Todd and her Badger teammates hope they can cut down the nets again this season and win the Southern Lakes Conference for the second year in a row.
Andrew Tucker
Chloe Wright
Badger junior Chloe Wright cuts down her string off the net after Badger won a co-conference championship on Feb. 20.
Andrew Tucker
Badger girls basketball
Badger players watch as their teammates cut down the net after the team won a co-conference championship on Feb. 20. From left: Jeni Johnson, Chloe Wright, Emma DeVries and Macie Todd.
Andrew Tucker
David Jooss
Badger head coach David Jooss cuts the last piece of the net on Feb. 20, 2020 after Badger beat Wilmot 49-31 to seal a co-conference championship.
Andrew Tucker
Badger Fans
A packed crowd of Badger fans gives the team a standing ovation near the end of the team's win over Wilmot on Feb. 20 that earned the Badgers a conference title.
Andrew Tucker
Basketball with masks, Badger girls starts season with 59-39 win
When Badger’s girls basketball team suited up on Dec. 1 against Waterford, it was the first time the players and coaches had gotten ready to play a game since Feb. 29. After the players were forced to forgo the typical offseason summer schedule of games and tournaments due to the coronavirus, getting back on the court would have been an exciting moment win, lose or draw.
That occasion was even sweeter when the Badgers started the season with a victory, cruising past the Wolverines in a 59-39 game in Lake Geneva.
Senior forward Chloe Wright set the tone both offensively and defensively for the Badgers in the Dec. 1 win over Waterford.
Collection: Photos and video from Friday's 27-20 Badger comeback victory
Huddle
Badger head coach Matt Hensler, second from left, instructs his players in a huddle during a break in the action in the team's Oct. 6 27-20 win over rival Burlington.
Andrew Tucker
First offensive drive for Badger vs Burlington
Berghorn sack
Badger linebacker Cole Berghorn, center, dives to sack Burlington quarterback Peyton O’Laughlin while Badger teammate Zach Lindbloom, right, chases in pursuit during the Badgers’ 27-20 win over Burlington.
Andrew Tucker
Huber
Badger running back Keegan Huber cuts into the heart of the Burlington defense during the Badgers’ 27-20 comeback victory on Nov. 6.
Andrew Tucker
Wallace and O'Laughlin
Burlington running back Zach Wallace, left, takes a handoff from quarterback Peyton O'Laughlin during the Badgers' 27-20 comeback road victory on Oct. 6.
Andrew Tucker
Manny Amann
Badger running back Manny Amann fights through a tackle by Burlington's Dane Kornely during the Badgers' 27-20 comeback victory on Oct. 6.
Andrew Tucker
Deleskiewicz
Badger receiver Tyler Deleskiewicz and Burlington defender Kyle Hackbarth grapple for control of a catch on a play that would end with an incomplete pass during Badger's 27-20 victory on Oct. 6.
Andrew Tucker
O'Laughlin
Burlington quarterback Peyton O'Laughlin pitches the ball during Badger's 27-20 victory over the Demons on Oct. 6.
Andrew Tucker
Collection: Photos and video from Friday's 27-20 Badger comeback victory
Huddle
Badger head coach Matt Hensler, second from left, instructs his players in a huddle during a break in the action in the team's Oct. 6 27-20 win over rival Burlington.
Andrew Tucker
First offensive drive for Badger vs Burlington
Berghorn sack
Badger linebacker Cole Berghorn, center, dives to sack Burlington quarterback Peyton O’Laughlin while Badger teammate Zach Lindbloom, right, chases in pursuit during the Badgers’ 27-20 win over Burlington.
Andrew Tucker
Huber
Badger running back Keegan Huber cuts into the heart of the Burlington defense during the Badgers’ 27-20 comeback victory on Nov. 6.
Andrew Tucker
Wallace and O'Laughlin
Burlington running back Zach Wallace, left, takes a handoff from quarterback Peyton O'Laughlin during the Badgers' 27-20 comeback road victory on Oct. 6.
Andrew Tucker
Manny Amann
Badger running back Manny Amann fights through a tackle by Burlington's Dane Kornely during the Badgers' 27-20 comeback victory on Oct. 6.
Andrew Tucker
Deleskiewicz
Badger receiver Tyler Deleskiewicz and Burlington defender Kyle Hackbarth grapple for control of a catch on a play that would end with an incomplete pass during Badger's 27-20 victory on Oct. 6.
Andrew Tucker
O'Laughlin
Burlington quarterback Peyton O'Laughlin pitches the ball during Badger's 27-20 victory over the Demons on Oct. 6.
Andrew Tucker
Bay girls look to take another step in hoops coach's second year
Williams Bay’s girls basketball team took a step forward in the head coach Ryan Fritz’s first year, finishing with a 9-14 record—a four-win improvement over the 5-16 mark from the 2018-19 season.
With more familiarity between coach and returning players, the team hopes to hit the ground running this winter. Although the coronavirus pandemic has complicated that plan.
13 photos of Lake Geneva's holiday tree before it made it downtown
Jesse Snopek, owner of Root Tree Service, makes the final cuts to an evergreen tree
Jesse Snopek, owner of Roots Tree Service, makes the final cuts to an evergreen tree that is about to come down and serve as the Business Improvement District’s holiday tree during the tree-lighting ceremony, Dec. 4 at Flat Iron Park in downtown Lake Geneva.
Dennis Hines
Troy Smallz, left, and Jesse Snopek of Roots Tree Service, pull down an tree on North Road
Troy Smallz, left, and Jesse Snopek of Roots Tree Service begin to pull down a tree on North Road, as they prepare to transport it to Flat Iron Park.
Dennis Hines
An evergreen tree awaits to be installed in the Brunk Pavilion at Flat Iron Park as it will be decorated
An evergreen tree awaits to be installed in the Brunk Pavilion at Flat Iron Park as it will be decorated and lighted to serve as Lake Geneva's holiday tree.
Dennis Hines
Employees from Roots Tree Service drive off with an evergreen tree to be transported to Flat Iron Park
Employees from Roots Tree Service drive off with an evergreen tree to be transported to Flat Iron Park to be decorated as Lake Geneva's holiday tree.
Dennis Hines
Employees from Roots Tree Service prepare to lay an evergreen tree in front of Brunk Pavilion
Employees from Roots Tree Service prepare to lay an evergreen tree in front of the Brunk Pavilion in Flat Iron Park for city crews to place in the pavilion for it to be the centerpiece of Lake Geneva's holiday decorations.
Dennis Hines
Kristina Tarantino, event director for Lake Geneva Business Improvement District, holds up a sign
Kristina Tarantino, event director for Lake Geneva Business Improvement District, holds up a sign that reads “Flatiron or bust” to indicated that a chopped down tree on North Road is headed towards Flat Iron Park to serve as Lake Geneva’s holiday tree.
Dennis Hines
Jesse Snopek and Troy Smallz of Roots Tree Service trim the trunk of a tree
Jesse Snopek and Troy Smallz of Roots Tree Service trim the trunk of a tree as they prepare to transport it to downtown Lake Geneva.
Dennis Hines
An evergreen tree on North Road is cut down as it will serve as Lake Geneva's community tree during the holiday season
An evergreen tree on North Road is cut down as it will serve as Lake Geneva’s community tree during the holiday season.
Dennis Hines
Employees from Roots Tree Service load an evergreen tree onto a truck as they prepare to transport it to Flat Iron Park
Employees from Roots Tree Service load an evergreen tree onto a truck as they prepare to transport it to Flat Iron Park to serve as Lake Geneva's community holiday tree.
Dennis Hines
Troy Smallz, left, and Jesse Snopek of Roots Tree Service are all smiles as they are proud of the work they did transporting an evergreen tree from North Road to Flat Iron Park
Troy Smallz, left, and Jesse Snopek of Roots Tree Service are proud of the job they did of transporting an evergreen tree from North Road to Flat Iron Park in downtown Lake Geneva.
Dennis Hines
An evergreen tree from North Road in Lake Geneva arrives at Flat Iron Park to be placed in the Brunk Pavilion
An evergreen tree from North Road in Lake Geneva arrives at Flat Iron Park to be placed in the Brunk Pavilion to be featured as the city's community tree during the holiday season.
Dennis Hines
Jesse Snopek, owner of Root Tree Service in Lake Geneva, begins to cut down an evergreen tree that will be used for the Business Improvement District's annual tree-lighting ceremony
Jesse Snopek, owner of Roots Tree Service in Lake Geneva, begins to cut down an evergreen tree that will be used as the Business Improvement District’s holiday tree that will be stationed at Flat Iron Park.
Dennis Hines
Kristina Tarantino, event director for the Lake Geneva Business Improvement District,
Kristina Tarantino, event director for the Lake Geneva Business Improvement District, from left, Jesse Snopek, owner of Roots Tree Service, and Troy Smalls, employee from Roots Tree Service, looks over a piece of a tree stump.
Dennis Hines
13 photos of Lake Geneva's holiday tree before it made it downtown
Jesse Snopek, owner of Root Tree Service, makes the final cuts to an evergreen tree
Jesse Snopek, owner of Roots Tree Service, makes the final cuts to an evergreen tree that is about to come down and serve as the Business Improvement District’s holiday tree during the tree-lighting ceremony, Dec. 4 at Flat Iron Park in downtown Lake Geneva.
Dennis Hines
Troy Smallz, left, and Jesse Snopek of Roots Tree Service, pull down an tree on North Road
Troy Smallz, left, and Jesse Snopek of Roots Tree Service begin to pull down a tree on North Road, as they prepare to transport it to Flat Iron Park.
Dennis Hines
An evergreen tree awaits to be installed in the Brunk Pavilion at Flat Iron Park as it will be decorated
An evergreen tree awaits to be installed in the Brunk Pavilion at Flat Iron Park as it will be decorated and lighted to serve as Lake Geneva's holiday tree.
Dennis Hines
Employees from Roots Tree Service drive off with an evergreen tree to be transported to Flat Iron Park
Employees from Roots Tree Service drive off with an evergreen tree to be transported to Flat Iron Park to be decorated as Lake Geneva's holiday tree.
Dennis Hines
Employees from Roots Tree Service prepare to lay an evergreen tree in front of Brunk Pavilion
Employees from Roots Tree Service prepare to lay an evergreen tree in front of the Brunk Pavilion in Flat Iron Park for city crews to place in the pavilion for it to be the centerpiece of Lake Geneva's holiday decorations.
Dennis Hines
Kristina Tarantino, event director for Lake Geneva Business Improvement District, holds up a sign
Kristina Tarantino, event director for Lake Geneva Business Improvement District, holds up a sign that reads “Flatiron or bust” to indicated that a chopped down tree on North Road is headed towards Flat Iron Park to serve as Lake Geneva’s holiday tree.
Dennis Hines
Jesse Snopek and Troy Smallz of Roots Tree Service trim the trunk of a tree
Jesse Snopek and Troy Smallz of Roots Tree Service trim the trunk of a tree as they prepare to transport it to downtown Lake Geneva.
Dennis Hines
An evergreen tree on North Road is cut down as it will serve as Lake Geneva's community tree during the holiday season
An evergreen tree on North Road is cut down as it will serve as Lake Geneva’s community tree during the holiday season.
Dennis Hines
Employees from Roots Tree Service load an evergreen tree onto a truck as they prepare to transport it to Flat Iron Park
Employees from Roots Tree Service load an evergreen tree onto a truck as they prepare to transport it to Flat Iron Park to serve as Lake Geneva's community holiday tree.
Dennis Hines
Troy Smallz, left, and Jesse Snopek of Roots Tree Service are all smiles as they are proud of the work they did transporting an evergreen tree from North Road to Flat Iron Park
Troy Smallz, left, and Jesse Snopek of Roots Tree Service are proud of the job they did of transporting an evergreen tree from North Road to Flat Iron Park in downtown Lake Geneva.
Dennis Hines
An evergreen tree from North Road in Lake Geneva arrives at Flat Iron Park to be placed in the Brunk Pavilion
An evergreen tree from North Road in Lake Geneva arrives at Flat Iron Park to be placed in the Brunk Pavilion to be featured as the city's community tree during the holiday season.
Dennis Hines
Jesse Snopek, owner of Root Tree Service in Lake Geneva, begins to cut down an evergreen tree that will be used for the Business Improvement District's annual tree-lighting ceremony
Jesse Snopek, owner of Roots Tree Service in Lake Geneva, begins to cut down an evergreen tree that will be used as the Business Improvement District’s holiday tree that will be stationed at Flat Iron Park.
Dennis Hines
Kristina Tarantino, event director for the Lake Geneva Business Improvement District,
Kristina Tarantino, event director for the Lake Geneva Business Improvement District, from left, Jesse Snopek, owner of Roots Tree Service, and Troy Smalls, employee from Roots Tree Service, looks over a piece of a tree stump.
Dennis Hines
Badger and Bulldogs boys stumble in season opener
The boys basketball teams from Badger and Williams Bay both lost their season opening games last week, going a combined 0-3.
Badger basketball splits doubleheader with Burlington
Schulz
Guard Ava Schulz, shown in a game last season, weaves past a Burlington defender Jan. 24, 2020 before attempting a layup in Badger’s 63-22 win.
Andrew Tucker
Todd
Macie Todd rises up for a shot Jan. 24 in Badger's 63-22 win over Burlington.
Andrew Tucker
Welch
Point guard Ashlyn Welch was one of the most important players on last year's Badger girls basketball team that won a conference title.
Andrew Tucker
Slayton
Badger’s Jackson Slayton, center, takes a hook shot in a crowded lane Jan. 24 against Burlington.
Andrew Tucker
Spencer Bishop
Senior Spencer Bishop attempts a three-pointer during Badger’s Jan. 24 loss against Burlington.
Andrew Tucker
McGreevy
Guard Ty McGreevy brings the ball up the court for the Badgers during a 67-54 defeat against Burlington on Jan. 24.
Andrew Tucker
Badger basketball splits doubleheader with Burlington
Schulz
Guard Ava Schulz, shown in a game last season, weaves past a Burlington defender Jan. 24, 2020 before attempting a layup in Badger’s 63-22 win.
Andrew Tucker
Todd
Macie Todd rises up for a shot Jan. 24 in Badger's 63-22 win over Burlington.
Andrew Tucker
Welch
Point guard Ashlyn Welch was one of the most important players on last year's Badger girls basketball team that won a conference title.
Andrew Tucker
Slayton
Badger’s Jackson Slayton, center, takes a hook shot in a crowded lane Jan. 24 against Burlington.
Andrew Tucker
Spencer Bishop
Senior Spencer Bishop attempts a three-pointer during Badger’s Jan. 24 loss against Burlington.
Andrew Tucker
McGreevy
Guard Ty McGreevy brings the ball up the court for the Badgers during a 67-54 defeat against Burlington on Jan. 24.
Andrew Tucker
Williams Bay basketball led by senior duo in 92-88 win
WILLIAMS BAY — The dynamic duo of the Williams Bay boys basketball team struck again on Dec. 8.
Seniors Ben Venteicher and Jaden Randall have been playing basketball together for Williams Bay for a while. They came off the bench as freshmen, and have been the team’s offensive centerpiece for the past two seasons.
Williams Bay beats Faith Christian in Battle of the Bay
Czarnecki
Faith Christian’s Taylor Czarnecki drives down the court in the Dec. 2 Battle of the Bay.
Andrew Tucker
Kallestad
Michelle Kallestad, left, rises up through contact for a shot against Williams Bay over defender Hannah Rabenhorst.
Andrew Tucker
Johnson
Faith Christian's Sam Johnson prepares to shoot as Williams Bay's Jaden Randall comes in for a block.
Andrew Tucker
Sandberg
Faith Christian’s Caleb Sandberg takes a deep breath before a free throw against Williams Bay on Dec. 2.
Andrew Tucker
Venteicher and Jacob
The Bulldogs’ and Eagles’ top scorers face off, as Tyler Jacob, right, rises up for a shot against Ben Venteicher.
Andrew Tucker
Quernemoen and Mannelli
Faith’s Noah Quernemoen, left, and Williams Bay’s Nate Mannelli get into position for a potential rebound during the Dec. 2 Battle of the Bay.
Andrew Tucker
Nolan
Braiya Nolan will be one of the top players in the area.
Andrew Tucker
Bronson
Morgan Bronson, left, from Williams Bay tries to fight past tight defense Dec. 2 by Faith’s Alicia Yardley.
Andrew Tucker
Rabenhorst
Williams Bay’s Hannah Rabenhorst makes a pass against Faith Christian.
Andrew Tucker
Silverman
Williams Bay guard Cassie Silverman takes a shot over Faith Christian defender Alicia Yardley in the teams' Dec. 2 matchup.
Andrew Tucker
Sandberg
Faith Christian guard Hannah Sandberg shoots a free throw in the Dec. 2 Battle of the Bay.
Andrew Tucker
Williams Bay beats Faith Christian in Battle of the Bay
Czarnecki
Faith Christian’s Taylor Czarnecki drives down the court in the Dec. 2 Battle of the Bay.
Andrew Tucker
Kallestad
Michelle Kallestad, left, rises up through contact for a shot against Williams Bay over defender Hannah Rabenhorst.
Andrew Tucker
Johnson
Faith Christian's Sam Johnson prepares to shoot as Williams Bay's Jaden Randall comes in for a block.
Andrew Tucker
Sandberg
Faith Christian’s Caleb Sandberg takes a deep breath before a free throw against Williams Bay on Dec. 2.
Andrew Tucker
Venteicher and Jacob
The Bulldogs’ and Eagles’ top scorers face off, as Tyler Jacob, right, rises up for a shot against Ben Venteicher.
Andrew Tucker
Quernemoen and Mannelli
Faith’s Noah Quernemoen, left, and Williams Bay’s Nate Mannelli get into position for a potential rebound during the Dec. 2 Battle of the Bay.
Andrew Tucker
Nolan
Braiya Nolan will be one of the top players in the area.
Andrew Tucker
Bronson
Morgan Bronson, left, from Williams Bay tries to fight past tight defense Dec. 2 by Faith’s Alicia Yardley.
Andrew Tucker
Rabenhorst
Williams Bay’s Hannah Rabenhorst makes a pass against Faith Christian.
Andrew Tucker
Silverman
Williams Bay guard Cassie Silverman takes a shot over Faith Christian defender Alicia Yardley in the teams' Dec. 2 matchup.
Andrew Tucker
Sandberg
Faith Christian guard Hannah Sandberg shoots a free throw in the Dec. 2 Battle of the Bay.
Andrew Tucker
Chiefs roster sees stability in new season
The Big Foot boys basketball team underwent some big changes last season.
Hunter Price took over as head coach, and a roster loaded with sophomores—many of whom had never played on varsity before—had a trial-by-fire season and finished 5-18 overall.
Watch Now: The start of Big Foot's girls basketball win over Williams Bay
Watch the first few minutes of the Chiefs' 46-35 win over the Bulldogs from Thursday night.
Big Foot girls win cross-lake clash 46-35 over Williams Bay
WILLIAMS BAY — Even though only five miles separate Big Foot and Williams Bay high schools, the girls basketball teams had not played each other since Jan. 14, 2013.
Chiefs boys pick up moral victory despite 21-point loss to East Troy
The Big Foot boys basketball team hosted its first home game of the season on Dec. 14, and without any fans in attendance, playing without a raucous home court crowd would have been a tough enough adjustment against an inferior opponent.
Instead, the Chiefs had to face one of the state’s best, playing host to perennial state title threat East Troy.
Badger's Cam Johnston cuts down the nets after the team's Feb. 20 win over Wilmot clinched a co-conference championship.
Andrew Tucker
Macie Todd
Macie Todd and her Badger teammates hope they can cut down the nets again this season and win the Southern Lakes Conference for the second year in a row.
Andrew Tucker
Chloe Wright
Badger junior Chloe Wright cuts down her string off the net after Badger won a co-conference championship on Feb. 20.
Andrew Tucker
Badger girls basketball
Badger players watch as their teammates cut down the net after the team won a co-conference championship on Feb. 20. From left: Jeni Johnson, Chloe Wright, Emma DeVries and Macie Todd.
Andrew Tucker
David Jooss
Badger head coach David Jooss cuts the last piece of the net on Feb. 20, 2020 after Badger beat Wilmot 49-31 to seal a co-conference championship.
Andrew Tucker
Badger Fans
A packed crowd of Badger fans gives the team a standing ovation near the end of the team's win over Wilmot on Feb. 20 that earned the Badgers a conference title.
Badger's Cam Johnston cuts down the nets after the team's Feb. 20 win over Wilmot clinched a co-conference championship.
Andrew Tucker
Macie Todd
Macie Todd and her Badger teammates hope they can cut down the nets again this season and win the Southern Lakes Conference for the second year in a row.
Andrew Tucker
Chloe Wright
Badger junior Chloe Wright cuts down her string off the net after Badger won a co-conference championship on Feb. 20.
Andrew Tucker
Badger girls basketball
Badger players watch as their teammates cut down the net after the team won a co-conference championship on Feb. 20. From left: Jeni Johnson, Chloe Wright, Emma DeVries and Macie Todd.
Andrew Tucker
David Jooss
Badger head coach David Jooss cuts the last piece of the net on Feb. 20, 2020 after Badger beat Wilmot 49-31 to seal a co-conference championship.
Andrew Tucker
Badger Fans
A packed crowd of Badger fans gives the team a standing ovation near the end of the team's win over Wilmot on Feb. 20 that earned the Badgers a conference title.
Andrew Tucker
Big Foot girls lose 58-23 against undefeated Jefferson
The Big Foot girls basketball team faced a a tough task on Dec. 17 when they traveled to Jefferson.
Jefferson came into the game a perfect 5-0 in Rock Valley Conference play, while Big Foot was 0-4 in conference games.
Badger girls and Williams Bay boys basketball cancel games due to Covid-19
High schools in the Lake Geneva region survived the fall sports season relatively unscathed: No programs shut down due to coronavirus outbreaks at Badger, Big Foot or Williams Bay.
That good fortune did not continue into the winter sports season. The Williams Bay boys basketball team and the Badger girls basketball team both had to cancel games due to positive Covid-19 cases.
5 businesses and individuals receive Lake Geneva Impact Awards
Michael Ploch with Community State Bank
This year’s Stu Herzog Outstanding Citizen Award, given to the individual who represents the Lake Geneva region at its very best and consistently makes a positive difference, goes to Michael Ploch. Many know him as the go-to guy for help in growing their business and strengthening the community in his role as a senior vice president and commercial lender for Community State Bank.
Ploch has lived in the Lake Geneva area for 63 years, raising seven children here with wife Jamie and now enjoying five grandchildren, calling the grandkids “a beautiful dimension of life.”
He was actually born in Chicago, just six months old when his parents moved the family to Lake Geneva where his father’s family farmed. He is the oldest in a large family and that pecking order instilled in him early on qualities that he still calls on today.
“When you’re the oldest, your siblings look up to you and that helped me to become a good ear to listen to people and to lead with a kind heart,” said Ploch. “You develop an empathy to see what you can do to help.”
He’s forthright in noting that being a good listener can mean being both the voice of encouragement as well as the voice of reason, with both styles ultimately helping business owners be successful. “I put myself in their position and look for ways to help them in any way I can, that’s being a good neighbor and a good person,” said Ploch.
And help he has. For example, Ploch led the charge to distribute $50 million in payment protection plan loans to local businesses as the pandemic’s grip tightened. “Business owners were scared and so they were relieved to know the bank was here to help them.”
He also contributes to the community by volunteering on boards of the YMCA, the Lake Geneva Economic Development Corporation, and the Geneva Lake Museum. “The community is only as strong as the people who volunteer their time and talent and I’ve always said, don’t complain, instead get involved to make it better, and the more people involved the lighter the work and the better world for all of us.”
Ploch has been in banking for 40+ years now and over those decades has come to call customers his friends. “It’s more than just a business relationship, they’re looking to me for advice and guidance and I hope they respect me and trust me over time.” He added, “And if I don’t have an answer, I’ll try to find someone or something that can help.”
When queried about some of the best changes in the community he’s seen in the last few years, Ploch happily pointed out success in attracting quality industries that bring with them better wages as well as the new buildings that have beautified once blighted neighborhoods. On his wish list is growth in cultural offerings with the renovated Riviera building a venue that is bound to dazzle.
With all that on his plate, Ploch laughed when asked what he likes to do in his free time. “I do enjoy gardening, I love to golf and read,” said Ploch. In the same breath he added, “The true rock star in our family is my wife and there is no way I could do it without her support.”
The interview wrapped up with this nice bit of advice from Ploch: “We’re lucky to travel, yet I always enjoy coming back home, and I encourage residents to be a tourist in your own town, it’s a treat we never take for granted.”
Liz Doyle and Leigh Ann Myers with The Candle Mercantile
Friends since high school and both corporate escapees, Liz Doyle and Leigh Ann Myers are the creative force behind The Candle Mercantile, this year’s recipient of the Rising Star Award. To be considered for this honor, a business must have made a substantial impact in their profession, with the catch being that the impact needs to be demonstrated in five years or less. Doyle and Myers did that one better, moving from completing a business plan for a candle-making experience in Lake Geneva in February 2019 to opening their doors less than five months later.
“This was a new challenge for both of us, but everything came into place and we found our skills complement each other so well,” said Doyle.
This shop in the heart of downtown Lake Geneva is one-of-a-kind, although the owners never say never to the potential of a second location. Customers choose favorite scents from some 90 different offerings lining the walls as the first step in making their own unique candle. To add to the atmosphere, customers can enjoy wine and beer paired with a charcuterie tray from Lake Geneva Country Meats.
Even with the pandemic pause, they managed to grow their business, a testament to the quality of their product. “Even during quarantine, people were looking to create a cozy environment at home,” said Doyle. Myers added, “We sold a lot of lavender candles during those few months of our store being closed.”
There is also a nostalgia factor with the scents. “We hear customers say all the time, ‘Oh this me reminds me of my grandmother’ or someone else in their lives,” shared Doyle. Myers mentioned it’s not unusual for customers to tear up as memories flood in.
Both commented how reassuring it’s been to see their customers, a mix of residents and visitors, enthusiastically support local businesses. And given it takes 90 minutes for the candle to set, the owners have ample opportunity to send people to different shops and restaurants in the community. “All the businesses in town do well in supporting each other,” said Meyers.
The owners’ love of all things Lake Geneva is evident in two more ways, the first being their signature Lake Geneva Candle. They held a contest asking customers to select scents they think best define the area. The winning combination is a mix of balsam fir, summer lawn, and lemongrass. The second is their Candles for a Cause program, with the proceeds from select candles going to a different charity each month.
Beth Tumas with The Bottle Shop
Imagine, if you will, the perfect evening. A wonderful hostess, a great bottle or two of wine, easy conversation, and a wish that time would stand still. If that sums it up for you, then you’ll want to make The Bottle Shop a regular stop. Why? Because that narrative perfectly describes the warmth that owner Beth Tumas brings to her business and why she’s been bestowed with this year’s Hospitality Award for exemplary customer service and care.
Tumas became the shop owner five years ago. She jumped in fearlessly, even though she never owned a business before, bringing with her a different kind of background in the wine industry.
“I always wanted to be my own boss, I like making people happy and providing a fun experience,” began Tumas. “When I came to Lake Geneva I worked for a wine distributor and loved my job, so when the gentleman who previously owned this shop asked if I wanted to buy it, I said ‘yes’ and haven’t looked back since.”
Tumas’ customer service philosophy is wonderfully straightforward. “I want my shop to be a place I’d want to hang out in, a place where people are comfortable and want for nothing, a low-stress experience so people want to come back.”
So how does she know when she’s getting that philosophy just right? “When people stay, when they refer people, when they come back, and when they write a good review, then I know we’re succeeding,” said Tumas. “I love when visitors tell me The Bottle Shop is their first stop when they come into town and their last stop when they leave, and I’m just so grateful people like my shop.”
While providing customers with a great wine-centric experience, whether that’s choosing from a selection of some 800 different wines or sipping a selection in the open-air, dog-friendly courtyard, may be at the core of her hospitality, Tumas and her team don’t stop there.
“We’re a resort town, so people often want to know where to go for dinner, and we’ll make a recommendation based on what they like and even help them with the reservation,” said Tumas.
There is also no such thing as “glass half empty” here. “We want to make sure our customers are comfortable in every way, which means we don’t want them to have to ask for something, and that means no glass is half empty for long,” laughed Tumas. It’s that kind of cozy, comfortable, unpretentious vibe that lends itself to making friends of strangers as they strike up a conversation over glasses of wine here.
Tumas had another important insight on the ripple effect of hospitality. “When visitors have a good experience here, they want to try other things in the community.”
When it comes to hiring, Tumas looks locally for employees. “My staff cares about this business as much as I do - not every business owner can say that – and that comes through in a big way in the hospitality experience.”
Of course, a pleasant chat with Tumas wouldn’t be complete without a wine recommendation and she was happy to oblige. “Go with both a red and a white, don’t choose one over the other,” she suggested. “For the red, try the Austin Hope Cabernet, for the white, the Macon-Charnay.” Two down, and about 798 bottles to go.
Lake Geneva’s Inspired Coffee
When is a mug of coffee more than just a cup o’ joe? When it’s made and served to you at Lake Geneva’s Inspired Coffee, a new kind of coffee shop that employs and celebrates people with intellectual, developmental and physical disabilities. While open just six months, Inspired Coffee earned the Community Betterment Award, which puts the spotlight on a person, business or organization that enhances and improves the quality of life in the Lake Geneva region.
Leading this coffee-making, community-building enterprise is one terrific trio: general manager Jessie Bongiorno, along with Erik Barber, president, and Merik Fell, director of development, of Inspired Ministries, the organization that’s been helping those with disabilities in Walworth County for 70 years and the creator of this concept.
In an interesting business concept twist, employees here are coached and trained with the ultimate goal to prepare them for employment at other businesses in the community - think launching pad, not landing pad. There’s a 12-month training program to get trainees ready to spread their wings.
Bongiorno and Barber have both been amazed at how much the employees have blossomed in such a short time.
“At the beginning, trainees were still in their shell and now they’re moving up in their skill levels, excelling and growing, and we’re so proud of them,” said Bongiorno. Barber added to that sentiment, noting, “Trainees understand they work differently and they are very patient in helping each other and that empathy is also helping them to build confidence.”
Bongornio said the positive feedback from the community means a great deal to the trainees. “Our employees engage with the customers and customers come back for that.”
When asked for a specific example of the extraordinary growth of employees, Bongornio didn’t stop at just one. “Every day there is a little moment of something remarkable happening,” she said. “One employee, for example, who was very shy and had trouble reading, presented an idea for how to help her memorize the menu using visual cues, and that self-advocating was huge and it will encourage her to continue that in her next job.” Bongornio continued, “Another employee is taking on multiple roles, and yet she still always makes a point to greet every customer, and there are so many stories like that.”
Along with the top-notch customer service, Bongornio points out that they are a coffee shop, and that the product has to be good to get people in the door.” We are all a bit of coffee snobs here, so that’s what we start with, with coffee being the first connection and the experience drawing them back.”
Barber built on that point. “People would rather go to place that is doing good, plus get a good cup of coffee, and we’re providing that here in Lake Geneva.” He also shared that he’s been contacted by people from other communities who’d like to start something like this in their hometowns and he’s happy to share the plan. “That’s exciting to me, how our spark of an idea that started three or four years ago is inspiring others now too.”
The coming year looks to be one of new milestones for the trainees, with Bongornio looking to transition employees to work at other businesses in the community and supporting them on that journey. “That will put our mission out into the community in an even bigger way,” said Bongornio.
By the way, if you’re looking for a good experience/tasty coffee combo to warm the soul this holiday season, Bongornio says she can vouch for the Peppermint Fudge Mocha at Inspired Coffee.
VISIT Lake Geneva's Stephanie Klett
It doesn’t happen too often, but every once in a blue moon there is a tie for an Impact Award, and what better category for a tie than Community Betterment. This year, the award also goes to Stephanie Klett, president and CEO of VISIT Lake Geneva, the community's Chamber of Commerce and official Visitor & Convention Bureau.
Klett has spent her entire professional career promoting Wisconsin tourism, most recently serving as Tourism Secretary in the governor’s cabinet before accepting the position with Lake Geneva. So she knows a thing or two about what makes tourism and quality of life inextricably linked.
“You can’t separate the two,” said Klett. “Lake Geneva is tourism, plain and simple, with the tourism economy elevating the quality of life for residents, providing jobs for thousands of people, and contributing to the tax base that supports services critical to a thriving community.” While that’s the dollars and cents of it, Klett said the other part of that equation is how tourism creates incredible experiences and lifelong memories for visitors, and how that’s more important than ever during these unusual times.
While Klett was certainly familiar with Lake Geneva, having grown up in nearby Beloit and also singing the community’s praises as longtime host of the popular TV series, “Discover Wisconsin,” she said there were still lots of surprises for her as she settled into her new position. “This is such a deeply motivating place,” she said. “The range of businesses, the eclectic quality, the big ideas and big personalities all came as pleasant surprises to me.”
Given that, Klett called this award the highest compliment, fully sharing the accolade with her team. “The VISIT Lake Geneva staff goes above and beyond, particularly the Visitor Center ambassadors who love this region and share that passion with every person who comes through the door.”
It’s not just visitors to whom the team is talking up Lake Geneva. Klett scored a major coup in getting The TODAY Show to cover the record-breaking Winterfest 2020. “That positive press keeps us invigorated and it doesn’t just happen overnight.”
While national coverage can’t be beat, Klett also believes in keeping Lake Geneva top-of-mind with Wisconsin residents. To stay “in the know” with travel trends in the rest of the state, Klett accepted a board position with the Wisconsin Chamber of Commerce Executives, marking the first time in a century that Lake Geneva has a place at the table with this influential organization.
With the award being for betterment, Klett reflected on where she likes to devote her energy in pursuit of bettering the community. “I think it’s working with our partner businesses, bringing people together to explore the ‘what ifs’” and then making those possibilities happen, there’s nothing better than that feeling.”
Other partners Klett relies on to better the community include the VISIT Lake Geneva board of directors, which she called “the best I’ve worked with in my professional career,” and important local groups including the business improvement district. “If we’re going to go forward and win, we have to go forward together.”
One last question posed to Klett read, “If you could ask residents to promote one or two attributes of the community, what would those be?” Here’s her answer: “First, shop local, with our stores offering special items and a personal touch and that is so often missing in retail these days. And two, let visitors know we love having them here, how we’re welcoming to all, and how we plan to host them in the most wonderful way.”
More about this year's Lake Geneva Impact Award recipients
This year, with the coronavirus, has been challenging. But through it all businesses and people throughout the area have stepped up and several area residents, business owners and businesses recently were honored for helping to make a positive impact in the community.
Representatives from VISIT Lake Geneva recently announced their 2020 Impact Award winners.
(From left) Sally South, Becky Kirchner, Beth Tumas and Nathan Mengo enjoy a socially distanced conversation on the patio at The Bottle Shop, 617 W. Main St., Lake Geneva.
Steve Targo, Regional News
No need for introduction
Located at 617 W. Main St., Lake Geneva, The Bottle Shop is not far from the downtown action.
Steve Targo, Regional News
Cheers!
Guests at the Bottle Shop enjoying the patio.
Contributed, Regional News
European feel
The Bottle Shop owner Beth Tumas said many people often remark how the patio at her business has a European feel.
Steve Targo, Regional News
All signs point to yes
The "great outdoor seating" mentioned on the sign outside The Bottle Shop is the patio.
Steve Targo, Regional News
For dogs, too
The Bottle Shop patio is also dog-friendly.
Contributed, Regional News
Behind the fence
Perhaps this is why the patio at The Bottle Shop is considered a hidden treasure. Behind the fence, it appears only a couple tables are available. In fact, there are over 20, and the patio stretches further behind the shop than it seems.
Steve Targo, Regional News
Made in the shade
(From left) Joan Anthony and Dennis and Cathy Aubin relaxing with some refreshments in the summer heat on the patio at The Bottle Shop.
Steve Targo, Regional News
Patio views 1
Just past the fence, one can see how far back the patio stretches behind The Bottle Shop.
Steve Targo, Regional News
Fun in the sun
The patio at The Bottle Shop in Lake Geneva.
Contributed, Regional News
Flowers
Some of the beautiful floral colors on the patio at The Bottle Shop.
Steve Targo, Regional News
Garden 1
Flower gardens dot the patio at The Bottle Shop.
Steve Targo, Regional News
Garden 2
Another garden on The Bottle Shop patio.
Steve Targo, Regional News
Up close
Look close in the gardens on the patio at The Bottle Shop.
Steve Targo, Regional News
Patio love
(Left) Sally South took her friend, (right) Becky Kirchner, to The Bottle Shop patio for the first time. How did she like it? “I’m so in love with this place,” Kirchner said.
Steve Targo, Regional News
Fundraiser
A fundraiser on the patio, before the Covid-19 pandemic. Outside, The Bottle Shop has hosted everything from rehearsal dinners to Baggo games.
Contributed, Regional News
Patio tunes
Artists like Cole Brandt (pictured) often perform on the patio at The Bottle Shop.
Contributed, Regional News
Bloody Mary
A customer with a Bloody Mary on the patio at The Bottle Shop.
Contributed, Regional News
Decisions
The Bottle Shop owner Beth Tumas (right) helps a customer with a wine purchase.
Steve Targo, Regional News
Patio views 2
A look at the seats closer to Main Street on The Bottle Shop patio.
Steve Targo, Regional News
Hidden treasure: The patio at The Bottle Shop
Socially distanced
(From left) Sally South, Becky Kirchner, Beth Tumas and Nathan Mengo enjoy a socially distanced conversation on the patio at The Bottle Shop, 617 W. Main St., Lake Geneva.
Steve Targo, Regional News
No need for introduction
Located at 617 W. Main St., Lake Geneva, The Bottle Shop is not far from the downtown action.
Steve Targo, Regional News
Cheers!
Guests at the Bottle Shop enjoying the patio.
Contributed, Regional News
European feel
The Bottle Shop owner Beth Tumas said many people often remark how the patio at her business has a European feel.
Steve Targo, Regional News
All signs point to yes
The "great outdoor seating" mentioned on the sign outside The Bottle Shop is the patio.
Steve Targo, Regional News
For dogs, too
The Bottle Shop patio is also dog-friendly.
Contributed, Regional News
Behind the fence
Perhaps this is why the patio at The Bottle Shop is considered a hidden treasure. Behind the fence, it appears only a couple tables are available. In fact, there are over 20, and the patio stretches further behind the shop than it seems.
Steve Targo, Regional News
Made in the shade
(From left) Joan Anthony and Dennis and Cathy Aubin relaxing with some refreshments in the summer heat on the patio at The Bottle Shop.
Steve Targo, Regional News
Patio views 1
Just past the fence, one can see how far back the patio stretches behind The Bottle Shop.
Steve Targo, Regional News
Fun in the sun
The patio at The Bottle Shop in Lake Geneva.
Contributed, Regional News
Flowers
Some of the beautiful floral colors on the patio at The Bottle Shop.
Steve Targo, Regional News
Garden 1
Flower gardens dot the patio at The Bottle Shop.
Steve Targo, Regional News
Garden 2
Another garden on The Bottle Shop patio.
Steve Targo, Regional News
Up close
Look close in the gardens on the patio at The Bottle Shop.
Steve Targo, Regional News
Patio love
(Left) Sally South took her friend, (right) Becky Kirchner, to The Bottle Shop patio for the first time. How did she like it? “I’m so in love with this place,” Kirchner said.
Steve Targo, Regional News
Fundraiser
A fundraiser on the patio, before the Covid-19 pandemic. Outside, The Bottle Shop has hosted everything from rehearsal dinners to Baggo games.
Contributed, Regional News
Patio tunes
Artists like Cole Brandt (pictured) often perform on the patio at The Bottle Shop.
Contributed, Regional News
Bloody Mary
A customer with a Bloody Mary on the patio at The Bottle Shop.
Contributed, Regional News
Decisions
The Bottle Shop owner Beth Tumas (right) helps a customer with a wine purchase.
Steve Targo, Regional News
Patio views 2
A look at the seats closer to Main Street on The Bottle Shop patio.
Steve Targo, Regional News
5 businesses and individuals receive Lake Geneva Impact Awards
Michael Ploch with Community State Bank
This year’s Stu Herzog Outstanding Citizen Award, given to the individual who represents the Lake Geneva region at its very best and consistently makes a positive difference, goes to Michael Ploch. Many know him as the go-to guy for help in growing their business and strengthening the community in his role as a senior vice president and commercial lender for Community State Bank.
Ploch has lived in the Lake Geneva area for 63 years, raising seven children here with wife Jamie and now enjoying five grandchildren, calling the grandkids “a beautiful dimension of life.”
He was actually born in Chicago, just six months old when his parents moved the family to Lake Geneva where his father’s family farmed. He is the oldest in a large family and that pecking order instilled in him early on qualities that he still calls on today.
“When you’re the oldest, your siblings look up to you and that helped me to become a good ear to listen to people and to lead with a kind heart,” said Ploch. “You develop an empathy to see what you can do to help.”
He’s forthright in noting that being a good listener can mean being both the voice of encouragement as well as the voice of reason, with both styles ultimately helping business owners be successful. “I put myself in their position and look for ways to help them in any way I can, that’s being a good neighbor and a good person,” said Ploch.
And help he has. For example, Ploch led the charge to distribute $50 million in payment protection plan loans to local businesses as the pandemic’s grip tightened. “Business owners were scared and so they were relieved to know the bank was here to help them.”
He also contributes to the community by volunteering on boards of the YMCA, the Lake Geneva Economic Development Corporation, and the Geneva Lake Museum. “The community is only as strong as the people who volunteer their time and talent and I’ve always said, don’t complain, instead get involved to make it better, and the more people involved the lighter the work and the better world for all of us.”
Ploch has been in banking for 40+ years now and over those decades has come to call customers his friends. “It’s more than just a business relationship, they’re looking to me for advice and guidance and I hope they respect me and trust me over time.” He added, “And if I don’t have an answer, I’ll try to find someone or something that can help.”
When queried about some of the best changes in the community he’s seen in the last few years, Ploch happily pointed out success in attracting quality industries that bring with them better wages as well as the new buildings that have beautified once blighted neighborhoods. On his wish list is growth in cultural offerings with the renovated Riviera building a venue that is bound to dazzle.
With all that on his plate, Ploch laughed when asked what he likes to do in his free time. “I do enjoy gardening, I love to golf and read,” said Ploch. In the same breath he added, “The true rock star in our family is my wife and there is no way I could do it without her support.”
The interview wrapped up with this nice bit of advice from Ploch: “We’re lucky to travel, yet I always enjoy coming back home, and I encourage residents to be a tourist in your own town, it’s a treat we never take for granted.”
Liz Doyle and Leigh Ann Myers with The Candle Mercantile
Friends since high school and both corporate escapees, Liz Doyle and Leigh Ann Myers are the creative force behind The Candle Mercantile, this year’s recipient of the Rising Star Award. To be considered for this honor, a business must have made a substantial impact in their profession, with the catch being that the impact needs to be demonstrated in five years or less. Doyle and Myers did that one better, moving from completing a business plan for a candle-making experience in Lake Geneva in February 2019 to opening their doors less than five months later.
“This was a new challenge for both of us, but everything came into place and we found our skills complement each other so well,” said Doyle.
This shop in the heart of downtown Lake Geneva is one-of-a-kind, although the owners never say never to the potential of a second location. Customers choose favorite scents from some 90 different offerings lining the walls as the first step in making their own unique candle. To add to the atmosphere, customers can enjoy wine and beer paired with a charcuterie tray from Lake Geneva Country Meats.
Even with the pandemic pause, they managed to grow their business, a testament to the quality of their product. “Even during quarantine, people were looking to create a cozy environment at home,” said Doyle. Myers added, “We sold a lot of lavender candles during those few months of our store being closed.”
There is also a nostalgia factor with the scents. “We hear customers say all the time, ‘Oh this me reminds me of my grandmother’ or someone else in their lives,” shared Doyle. Myers mentioned it’s not unusual for customers to tear up as memories flood in.
Both commented how reassuring it’s been to see their customers, a mix of residents and visitors, enthusiastically support local businesses. And given it takes 90 minutes for the candle to set, the owners have ample opportunity to send people to different shops and restaurants in the community. “All the businesses in town do well in supporting each other,” said Meyers.
The owners’ love of all things Lake Geneva is evident in two more ways, the first being their signature Lake Geneva Candle. They held a contest asking customers to select scents they think best define the area. The winning combination is a mix of balsam fir, summer lawn, and lemongrass. The second is their Candles for a Cause program, with the proceeds from select candles going to a different charity each month.
Beth Tumas with The Bottle Shop
Imagine, if you will, the perfect evening. A wonderful hostess, a great bottle or two of wine, easy conversation, and a wish that time would stand still. If that sums it up for you, then you’ll want to make The Bottle Shop a regular stop. Why? Because that narrative perfectly describes the warmth that owner Beth Tumas brings to her business and why she’s been bestowed with this year’s Hospitality Award for exemplary customer service and care.
Tumas became the shop owner five years ago. She jumped in fearlessly, even though she never owned a business before, bringing with her a different kind of background in the wine industry.
“I always wanted to be my own boss, I like making people happy and providing a fun experience,” began Tumas. “When I came to Lake Geneva I worked for a wine distributor and loved my job, so when the gentleman who previously owned this shop asked if I wanted to buy it, I said ‘yes’ and haven’t looked back since.”
Tumas’ customer service philosophy is wonderfully straightforward. “I want my shop to be a place I’d want to hang out in, a place where people are comfortable and want for nothing, a low-stress experience so people want to come back.”
So how does she know when she’s getting that philosophy just right? “When people stay, when they refer people, when they come back, and when they write a good review, then I know we’re succeeding,” said Tumas. “I love when visitors tell me The Bottle Shop is their first stop when they come into town and their last stop when they leave, and I’m just so grateful people like my shop.”
While providing customers with a great wine-centric experience, whether that’s choosing from a selection of some 800 different wines or sipping a selection in the open-air, dog-friendly courtyard, may be at the core of her hospitality, Tumas and her team don’t stop there.
“We’re a resort town, so people often want to know where to go for dinner, and we’ll make a recommendation based on what they like and even help them with the reservation,” said Tumas.
There is also no such thing as “glass half empty” here. “We want to make sure our customers are comfortable in every way, which means we don’t want them to have to ask for something, and that means no glass is half empty for long,” laughed Tumas. It’s that kind of cozy, comfortable, unpretentious vibe that lends itself to making friends of strangers as they strike up a conversation over glasses of wine here.
Tumas had another important insight on the ripple effect of hospitality. “When visitors have a good experience here, they want to try other things in the community.”
When it comes to hiring, Tumas looks locally for employees. “My staff cares about this business as much as I do - not every business owner can say that – and that comes through in a big way in the hospitality experience.”
Of course, a pleasant chat with Tumas wouldn’t be complete without a wine recommendation and she was happy to oblige. “Go with both a red and a white, don’t choose one over the other,” she suggested. “For the red, try the Austin Hope Cabernet, for the white, the Macon-Charnay.” Two down, and about 798 bottles to go.
Lake Geneva’s Inspired Coffee
When is a mug of coffee more than just a cup o’ joe? When it’s made and served to you at Lake Geneva’s Inspired Coffee, a new kind of coffee shop that employs and celebrates people with intellectual, developmental and physical disabilities. While open just six months, Inspired Coffee earned the Community Betterment Award, which puts the spotlight on a person, business or organization that enhances and improves the quality of life in the Lake Geneva region.
Leading this coffee-making, community-building enterprise is one terrific trio: general manager Jessie Bongiorno, along with Erik Barber, president, and Merik Fell, director of development, of Inspired Ministries, the organization that’s been helping those with disabilities in Walworth County for 70 years and the creator of this concept.
In an interesting business concept twist, employees here are coached and trained with the ultimate goal to prepare them for employment at other businesses in the community - think launching pad, not landing pad. There’s a 12-month training program to get trainees ready to spread their wings.
Bongiorno and Barber have both been amazed at how much the employees have blossomed in such a short time.
“At the beginning, trainees were still in their shell and now they’re moving up in their skill levels, excelling and growing, and we’re so proud of them,” said Bongiorno. Barber added to that sentiment, noting, “Trainees understand they work differently and they are very patient in helping each other and that empathy is also helping them to build confidence.”
Bongornio said the positive feedback from the community means a great deal to the trainees. “Our employees engage with the customers and customers come back for that.”
When asked for a specific example of the extraordinary growth of employees, Bongornio didn’t stop at just one. “Every day there is a little moment of something remarkable happening,” she said. “One employee, for example, who was very shy and had trouble reading, presented an idea for how to help her memorize the menu using visual cues, and that self-advocating was huge and it will encourage her to continue that in her next job.” Bongornio continued, “Another employee is taking on multiple roles, and yet she still always makes a point to greet every customer, and there are so many stories like that.”
Along with the top-notch customer service, Bongornio points out that they are a coffee shop, and that the product has to be good to get people in the door.” We are all a bit of coffee snobs here, so that’s what we start with, with coffee being the first connection and the experience drawing them back.”
Barber built on that point. “People would rather go to place that is doing good, plus get a good cup of coffee, and we’re providing that here in Lake Geneva.” He also shared that he’s been contacted by people from other communities who’d like to start something like this in their hometowns and he’s happy to share the plan. “That’s exciting to me, how our spark of an idea that started three or four years ago is inspiring others now too.”
The coming year looks to be one of new milestones for the trainees, with Bongornio looking to transition employees to work at other businesses in the community and supporting them on that journey. “That will put our mission out into the community in an even bigger way,” said Bongornio.
By the way, if you’re looking for a good experience/tasty coffee combo to warm the soul this holiday season, Bongornio says she can vouch for the Peppermint Fudge Mocha at Inspired Coffee.
VISIT Lake Geneva's Stephanie Klett
It doesn’t happen too often, but every once in a blue moon there is a tie for an Impact Award, and what better category for a tie than Community Betterment. This year, the award also goes to Stephanie Klett, president and CEO of VISIT Lake Geneva, the community's Chamber of Commerce and official Visitor & Convention Bureau.
Klett has spent her entire professional career promoting Wisconsin tourism, most recently serving as Tourism Secretary in the governor’s cabinet before accepting the position with Lake Geneva. So she knows a thing or two about what makes tourism and quality of life inextricably linked.
“You can’t separate the two,” said Klett. “Lake Geneva is tourism, plain and simple, with the tourism economy elevating the quality of life for residents, providing jobs for thousands of people, and contributing to the tax base that supports services critical to a thriving community.” While that’s the dollars and cents of it, Klett said the other part of that equation is how tourism creates incredible experiences and lifelong memories for visitors, and how that’s more important than ever during these unusual times.
While Klett was certainly familiar with Lake Geneva, having grown up in nearby Beloit and also singing the community’s praises as longtime host of the popular TV series, “Discover Wisconsin,” she said there were still lots of surprises for her as she settled into her new position. “This is such a deeply motivating place,” she said. “The range of businesses, the eclectic quality, the big ideas and big personalities all came as pleasant surprises to me.”
Given that, Klett called this award the highest compliment, fully sharing the accolade with her team. “The VISIT Lake Geneva staff goes above and beyond, particularly the Visitor Center ambassadors who love this region and share that passion with every person who comes through the door.”
It’s not just visitors to whom the team is talking up Lake Geneva. Klett scored a major coup in getting The TODAY Show to cover the record-breaking Winterfest 2020. “That positive press keeps us invigorated and it doesn’t just happen overnight.”
While national coverage can’t be beat, Klett also believes in keeping Lake Geneva top-of-mind with Wisconsin residents. To stay “in the know” with travel trends in the rest of the state, Klett accepted a board position with the Wisconsin Chamber of Commerce Executives, marking the first time in a century that Lake Geneva has a place at the table with this influential organization.
With the award being for betterment, Klett reflected on where she likes to devote her energy in pursuit of bettering the community. “I think it’s working with our partner businesses, bringing people together to explore the ‘what ifs’” and then making those possibilities happen, there’s nothing better than that feeling.”
Other partners Klett relies on to better the community include the VISIT Lake Geneva board of directors, which she called “the best I’ve worked with in my professional career,” and important local groups including the business improvement district. “If we’re going to go forward and win, we have to go forward together.”
One last question posed to Klett read, “If you could ask residents to promote one or two attributes of the community, what would those be?” Here’s her answer: “First, shop local, with our stores offering special items and a personal touch and that is so often missing in retail these days. And two, let visitors know we love having them here, how we’re welcoming to all, and how we plan to host them in the most wonderful way.”
More about this year's Lake Geneva Impact Award recipients
This year, with the coronavirus, has been challenging. But through it all businesses and people throughout the area have stepped up and several area residents, business owners and businesses recently were honored for helping to make a positive impact in the community.
Representatives from VISIT Lake Geneva recently announced their 2020 Impact Award winners.
(From left) Sally South, Becky Kirchner, Beth Tumas and Nathan Mengo enjoy a socially distanced conversation on the patio at The Bottle Shop, 617 W. Main St., Lake Geneva.
Steve Targo, Regional News
No need for introduction
Located at 617 W. Main St., Lake Geneva, The Bottle Shop is not far from the downtown action.
Steve Targo, Regional News
Cheers!
Guests at the Bottle Shop enjoying the patio.
Contributed, Regional News
European feel
The Bottle Shop owner Beth Tumas said many people often remark how the patio at her business has a European feel.
Steve Targo, Regional News
All signs point to yes
The "great outdoor seating" mentioned on the sign outside The Bottle Shop is the patio.
Steve Targo, Regional News
For dogs, too
The Bottle Shop patio is also dog-friendly.
Contributed, Regional News
Behind the fence
Perhaps this is why the patio at The Bottle Shop is considered a hidden treasure. Behind the fence, it appears only a couple tables are available. In fact, there are over 20, and the patio stretches further behind the shop than it seems.
Steve Targo, Regional News
Made in the shade
(From left) Joan Anthony and Dennis and Cathy Aubin relaxing with some refreshments in the summer heat on the patio at The Bottle Shop.
Steve Targo, Regional News
Patio views 1
Just past the fence, one can see how far back the patio stretches behind The Bottle Shop.
Steve Targo, Regional News
Fun in the sun
The patio at The Bottle Shop in Lake Geneva.
Contributed, Regional News
Flowers
Some of the beautiful floral colors on the patio at The Bottle Shop.
Steve Targo, Regional News
Garden 1
Flower gardens dot the patio at The Bottle Shop.
Steve Targo, Regional News
Garden 2
Another garden on The Bottle Shop patio.
Steve Targo, Regional News
Up close
Look close in the gardens on the patio at The Bottle Shop.
Steve Targo, Regional News
Patio love
(Left) Sally South took her friend, (right) Becky Kirchner, to The Bottle Shop patio for the first time. How did she like it? “I’m so in love with this place,” Kirchner said.
Steve Targo, Regional News
Fundraiser
A fundraiser on the patio, before the Covid-19 pandemic. Outside, The Bottle Shop has hosted everything from rehearsal dinners to Baggo games.
Contributed, Regional News
Patio tunes
Artists like Cole Brandt (pictured) often perform on the patio at The Bottle Shop.
Contributed, Regional News
Bloody Mary
A customer with a Bloody Mary on the patio at The Bottle Shop.
Contributed, Regional News
Decisions
The Bottle Shop owner Beth Tumas (right) helps a customer with a wine purchase.
Steve Targo, Regional News
Patio views 2
A look at the seats closer to Main Street on The Bottle Shop patio.
Steve Targo, Regional News
Hidden treasure: The patio at The Bottle Shop
Socially distanced
(From left) Sally South, Becky Kirchner, Beth Tumas and Nathan Mengo enjoy a socially distanced conversation on the patio at The Bottle Shop, 617 W. Main St., Lake Geneva.
Steve Targo, Regional News
No need for introduction
Located at 617 W. Main St., Lake Geneva, The Bottle Shop is not far from the downtown action.
Steve Targo, Regional News
Cheers!
Guests at the Bottle Shop enjoying the patio.
Contributed, Regional News
European feel
The Bottle Shop owner Beth Tumas said many people often remark how the patio at her business has a European feel.
Steve Targo, Regional News
All signs point to yes
The "great outdoor seating" mentioned on the sign outside The Bottle Shop is the patio.
Steve Targo, Regional News
For dogs, too
The Bottle Shop patio is also dog-friendly.
Contributed, Regional News
Behind the fence
Perhaps this is why the patio at The Bottle Shop is considered a hidden treasure. Behind the fence, it appears only a couple tables are available. In fact, there are over 20, and the patio stretches further behind the shop than it seems.
Steve Targo, Regional News
Made in the shade
(From left) Joan Anthony and Dennis and Cathy Aubin relaxing with some refreshments in the summer heat on the patio at The Bottle Shop.
Steve Targo, Regional News
Patio views 1
Just past the fence, one can see how far back the patio stretches behind The Bottle Shop.
Steve Targo, Regional News
Fun in the sun
The patio at The Bottle Shop in Lake Geneva.
Contributed, Regional News
Flowers
Some of the beautiful floral colors on the patio at The Bottle Shop.
Steve Targo, Regional News
Garden 1
Flower gardens dot the patio at The Bottle Shop.
Steve Targo, Regional News
Garden 2
Another garden on The Bottle Shop patio.
Steve Targo, Regional News
Up close
Look close in the gardens on the patio at The Bottle Shop.
Steve Targo, Regional News
Patio love
(Left) Sally South took her friend, (right) Becky Kirchner, to The Bottle Shop patio for the first time. How did she like it? “I’m so in love with this place,” Kirchner said.
Steve Targo, Regional News
Fundraiser
A fundraiser on the patio, before the Covid-19 pandemic. Outside, The Bottle Shop has hosted everything from rehearsal dinners to Baggo games.
Contributed, Regional News
Patio tunes
Artists like Cole Brandt (pictured) often perform on the patio at The Bottle Shop.
Contributed, Regional News
Bloody Mary
A customer with a Bloody Mary on the patio at The Bottle Shop.
Contributed, Regional News
Decisions
The Bottle Shop owner Beth Tumas (right) helps a customer with a wine purchase.
Steve Targo, Regional News
Patio views 2
A look at the seats closer to Main Street on The Bottle Shop patio.
Steve Targo, Regional News
Local basketball roundup: Williams Bay boys win big
It was a tough week for the Big Foot boys and Williams Bay girls basketball teams, but Williams Bay’s boys team picked up a big win before its season was halted.
Bill Leindecker and his wife, Diane Bower dance to the music of John Ludy Puleo Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Mia Mohr, 7, of Lake Geneva, peeks around a sign to get an early glimpse of Santa Claus Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Santa Claus fires up the crowd before the lighting the tree Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
People cheer for their favorite reindeer Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Santa Claus uses his magic to light the tree Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Santa Claus uses his magic to light the tree Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
The tree shines after being lit Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
A group of children pose for a picture with Santa Claus Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Dr. Margo Schmitt enjoys the holiday lights Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Everleigh Stack, 4, of Elkhorn, runs through the lights Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
John Ludy Puleo sing a holiday song Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
JaNelle Powers, sitting and her daughter, Jacey Powers, read “Twas the night before Christmas” Friday evening, Dec. 4, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park. To see more photos go to lakegenevanews.net.
Gregory Shaver, for the Regional News
12 photos from Lake Geneva's 2020 tree lighting
Lake Geneva tree lighting
Bill Leindecker and his wife, Diane Bower dance to the music of John Ludy Puleo Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Mia Mohr, 7, of Lake Geneva, peeks around a sign to get an early glimpse of Santa Claus Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Santa Claus fires up the crowd before the lighting the tree Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
People cheer for their favorite reindeer Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Santa Claus uses his magic to light the tree Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Santa Claus uses his magic to light the tree Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
The tree shines after being lit Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
A group of children pose for a picture with Santa Claus Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Dr. Margo Schmitt enjoys the holiday lights Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
Everleigh Stack, 4, of Elkhorn, runs through the lights Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
John Ludy Puleo sing a holiday song Friday evening, Dec. 4, 2020, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park in Downtown Lake Geneva.
Gregory Shaver, for the Regional News
Lake Geneva tree lighting
JaNelle Powers, sitting and her daughter, Jacey Powers, read “Twas the night before Christmas” Friday evening, Dec. 4, during the Lake Geneva Tree Lighting Ceremony in Flat Iron Park. To see more photos go to lakegenevanews.net.
Gregory Shaver, for the Regional News
Badger boys lose 65-55 to late New Berlin West rally
Sometimes wins and losses do not tell the whole story of a season.
Badger boys basketball head coach John Witte believes that is the case with his team, which fell to 0-8 on Dec. 22 with a 65-55 loss to New Berlin West in Lake Geneva.
16 photos of spectacular holiday decorations in the Lake Geneva area
Washington D.C. or Lake Geneva?
The front view at 600 Campbell St.
Steve Targo, Regional News
600 Campbell St.
When the sun sets on 600 Campbell St., the holiday lights keep the beauty going.
Steve Targo
305 Lookout Drive
305 Lookout Drive, in Lake Geneva, stands out from a block away.
Steve Targo
A few big decorations
Visible from Center Street, this building stands out with its uniquely colored lights and its large holiday inflatables.
Steve Targo
Lake lights
A trellis near Geneva Lake, the city lights off in the distance.
Steve Targo, Regional News
View from the path
600 Campbell St., Lake Geneva, from the Geneva Lake Shore Path.
Steve Targo
Light therapy
“I call it light therapy,” said George Bootz, of 305 Lookout Drive, Lake Geneva, about his holiday decorations.
Steve Targo
1119 Park Row
Various colors and nicely arranged lawn ornaments make the decorations really pop at 1119 Park Row, Lake Geneva.
Steve Targo
Lights everywhere
More of the display at 305 Lookout Drive, Lake Geneva.
Steve Targo, Regional News
Back yard display
The Bootz residence even has a lot of lights in the back yard.
Steve Targo, Regional News
George Bootz
It takes George Bootz about a month, working in his free time, to finish the holiday light display on his home.
Steve Targo, Regional News
Welcome to the Shore Path
A wreath on a stone column at the entrance to the Geneva Lake Shore Path on Wrigley Drive and Campbell Street, in Lake Geneva.
Steve Targo, Regional News
Overlook Drive
The Overlook Drive neighborhood in Bloomfield has more than a few homes with lots of holiday lights, inflatables and standing ornaments.
Steve Targo
Shining bright
Another shot of an Overlook Drive home shining brightly for the holidays.
Steve Targo, Regional News
Star bright
A star hangs from the tree outside 332 Maxwell St., Lake Geneva.
Contributed, Regional News
Nice entrance
Lights, garland and bows are all it takes for a festive holiday entrance at 332 Maxwell St.
Contributed, Regional News
16 photos of spectacular holiday decorations in the Lake Geneva area
Washington D.C. or Lake Geneva?
The front view at 600 Campbell St.
Steve Targo, Regional News
600 Campbell St.
When the sun sets on 600 Campbell St., the holiday lights keep the beauty going.
Steve Targo
305 Lookout Drive
305 Lookout Drive, in Lake Geneva, stands out from a block away.
Steve Targo
A few big decorations
Visible from Center Street, this building stands out with its uniquely colored lights and its large holiday inflatables.
Steve Targo
Lake lights
A trellis near Geneva Lake, the city lights off in the distance.
Steve Targo, Regional News
View from the path
600 Campbell St., Lake Geneva, from the Geneva Lake Shore Path.
Steve Targo
Light therapy
“I call it light therapy,” said George Bootz, of 305 Lookout Drive, Lake Geneva, about his holiday decorations.
Steve Targo
1119 Park Row
Various colors and nicely arranged lawn ornaments make the decorations really pop at 1119 Park Row, Lake Geneva.
Steve Targo
Lights everywhere
More of the display at 305 Lookout Drive, Lake Geneva.
Steve Targo, Regional News
Back yard display
The Bootz residence even has a lot of lights in the back yard.
Steve Targo, Regional News
George Bootz
It takes George Bootz about a month, working in his free time, to finish the holiday light display on his home.
Steve Targo, Regional News
Welcome to the Shore Path
A wreath on a stone column at the entrance to the Geneva Lake Shore Path on Wrigley Drive and Campbell Street, in Lake Geneva.
Steve Targo, Regional News
Overlook Drive
The Overlook Drive neighborhood in Bloomfield has more than a few homes with lots of holiday lights, inflatables and standing ornaments.
Steve Targo
Shining bright
Another shot of an Overlook Drive home shining brightly for the holidays.
Steve Targo, Regional News
Star bright
A star hangs from the tree outside 332 Maxwell St., Lake Geneva.
Contributed, Regional News
Nice entrance
Lights, garland and bows are all it takes for a festive holiday entrance at 332 Maxwell St.
Contributed, Regional News
Big Foot beats Badger in boys basketball rivalry
On Dec. 28, Badger’s boys basketball team hosted Big Foot for a cross-lake clash that was at least two decades in the making.
While the two schools face off in other sports nearly every season, Badger athletic director Jim Kluge said he could not remember the two boys basketball teams playing in his 20 years at the school.
WILLIAMS BAY — Head coach Ryan Fritz knew his Williams Bay girls basketball team would be shorthanded in its Dec. 29 game against Heritage Christian.
With only nine girls on the roster, and two girls gone for the holidays, Fritz was left with a seven-player rotation—meaning little time for anyone to catch their breath.
